Effective Internal and External Audit Communication  (8 hour course)

Course Objectives:

After this course attendees should have an understanding of:

- the importance of effective communication

- techniques for effective communication in routine and difficult situations

- tools to plan for and document audit communications

Short Description:

Communication is key both internally and externally to have effective audit teams and successful audit results.  In this course we will discuss best practices for effective communication, communication methods, and essential communication skills. We will use interactive exercises to practice these skills as they pertain to internal team conversations and external auditee  and stakeholder interactions.      

Course Outline:

What the Standards say about communication

Why effective communication matters

Qualities of good communication

- frequent

- clear

- objective

- timely

- adapted to the audience

Communication methods

Laying the ground work for communication

Verbal communication essentials

- active listening

- empathy

- neutral, professional tone

- flexibility

- conflict resolution

- escalation plan

Navigating difficult conversations

Written communication essentials

- clear and concise

- plain language

- conscious word choice

- tailored to the audience

Developing a communications plan

- who, what, when, how

Documenting communication for the audit